Live Call Relief
Every inbound, overflow, and scheduling call answered by a live coordinator trained in data privacy and security - during office hours or after them.
AI + Live Hybrid Model
AI Receptionists Answer First. A Live Person Steps In When It Matters.
Every call to your business gets picked up on the first ring by your AI Receptionist. When a caller needs something the AI can't finish – a hard question, an anxious client, a request outside the script – the call moves to one of our Client Care Coordinators, trained in data privacy and security, live, without the caller having to repeat themselves or hang up and try again.
AI Receptionists
Live Coordinators
Hybrid
How The AI + Live Hybrid Works
How One Call Moves Between AI And A Live Coordinator
One phone number, one call flow. The handoff is seamless for the client and happens according to your rules.
1
Your AI Receptionist Answers
On the first ring, 24/7. It handles new inquiries, scheduling requests, and routine questions, and takes detailed messages when needed. You decide what it handles and when it passes the call to your team.
2
The Call Escalates On Cue
You decide when your call flow routes it to a live coordinator, with nothing repeated and nothing dropped.
3
A Live Coordinator Takes Over
One of our 100+ Client Care Coordinators, trained in data privacy and security, picks up already briefed on the call and takes it from there, working directly in your system.
What's Included In The Hybrid Model
Every piece of AI Receptionists and Live Client Care Coordinators, running together as one front desk.
Every Call Answered
First ring, every time, 24 hours a day. No voicemail, no hold music, no lost clients.
Data Privacy & Security Trained Client Care Coordinators
Any call the AI can't fully resolve rolls to a Client Care Coordinator trained in data privacy and security instead of your front desk.
Only from NR AdminScheduling In Your System
Appointments booked, rescheduled, or canceled directly in your CRM or current platform.
Data Privacy & Security Trained Coordinators
Every live coordinator on the team receives comprehensive training in data privacy and secure information handling, with ongoing monthly training.
Multilingual Coverage
AI receptionists configurable for 80+ languages; live coordinators available in English and Spanish.
Full Reporting, Both Sides
Hourly call logs, transcripts, and outcomes for every AI and live interaction, in one account view.
700+Businesses
16Years running front desks
100+Trained coordinators
99.96%Calls handled correctly, first time
Book a Demo
“We get a 10X return on our investment in NR Admin in gross sales.”
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost clients. Live Client Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your business is most exposed - the ring nobody answers, the follow-up that slips, the client who calls someone else instead.
24/7 Receptionists
Coverage around the clock, so the client calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling & Requests
Consultations, appointments, and service visits booked directly into your system, with incoming requests captured and routed to the right team.
Outbound & Follow-Ups
Reminder calls, lead follow-ups, service updates, and outreach to clients, or customers handled on your behalf.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our agents, trained in data privacy and security, handle your inbound and outbound calls, from scheduling and service requests to reminders and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your business.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Clients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Admin, Your team has been amazing in supporting us this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clients that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR in gross sales... That adds up to about $12,000 of additional monthly revenue, which we can project will add up to an additional $144,000 annually.”
99.96%
Calls Handled Correctly the First Time
Why Businesses Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every client is treated. It's the reason 700+ businesses have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachClient care coordinator answering a call
More than an answering service.
A true extension of your team.
Data Privacy & Security Trained
Every Client Care Coordinator receives comprehensive training in data privacy, secure information handling, and professional client communication, with ongoing monthly training to maintain our high standards of service.
Rigorous Training
Every Client Care Coordinator is trained on your business’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your clients' sensitive information is handled with the highest level of security - we treat your business's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things businesses ask us.
Want To Learn More?
We’ll find the right fit for your business.
Fill out the form and one of our team members will reach out right away to assist you.