Live Call Relief
Every inbound, overflow, and scheduling call answered by a live coordinator trained in data privacy and security - during office hours or after them.
Integrations and CRM experience
We work inside your system. All of them.
NR Admin books appointments, documents calls, and updates records directly in your CRM, scheduling platform, or business management system. Nothing to install, nothing to migrate, and no new software for your staff to learn.
700+ businesses16 years running front offices100+ coordinators trained in data privacy and security
What we do inside your system:
- Book, reschedule and cancel appointments in real time
- Add new clients directly to your system
- Update the contact and account details you keep on file
- Document the outcome of every call
- Pull follow-up and scheduling reports to organize outreach.
- Send forms, portal instructions and confirmations
- Create tasks for your staff and process payments
Systems we work in
We integrate with all types of CRMs and business systems.
Sixteen years across 700+ businesses means we have almost certainly worked in your system before, whether it is an enterprise-grade CRM or a specialty platform built for one kind of business. Here are the ones we see most often.
General CRMs And Sales Platforms
- Salesforce
- HubSpot
- Zoho CRM
- Microsoft Dynamics 365
- Pipedrive
- Keap
- GoHighLevel
- Monday.com CRM
Law Firms
- Clio
- MyCase
- PracticePanther
- Smokeball
- Filevine
- Lawmatics
- CosmoLex
- Litify
- Lead Docket
Property Management And HOAs
- AppFolio
- Buildium
- Yardi
- Rent Manager
- Entrata
- RealPage
- Propertyware
- Rentvine
- Vantaca
- CINC Systems
- TownSq
- FRONTSTEPS
Home Services And Contractors
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- Service Fusion
- Workiz
- Successware
- AccuLynx
- JobNimbus
- Roofr
- Buildertrend
Accounting, Tax And Financial Services
- Karbon
- Canopy
- TaxDome
- Financial Cents
- QuickBooks
- Redtail CRM
- Wealthbox
Real Estate And Mortgage
- Follow Up Boss
- BoldTrail (kvCORE)
- Lofty
- Sierra Interactive
- Real Geeks
- Encompass
- Total Expert
- Jungo
Insurance Agencies
- Applied Epic
- Vertafore AMS360
- HawkSoft
- EZLynx
- NowCerts
Scheduling And Calendars
- Google Calendar
- Microsoft Outlook
- Microsoft Bookings
- Calendly
- Acuity Scheduling
Don't see your system listed?
Just ask us. We work with all systems. This list covers what we see most often, not what we are limited to, and new platforms come through our onboarding every month.
How access works
Secure access, on your terms.
You decide what we can reach and what we cannot. Setup takes one call, and your IT provider is welcome on it.
Cloud and web-based systems
Your business issues us credentials with the permissions you choose. We log in the same way your own staff does, and access can be changed or revoked by you at any time.
Server-based systems
For software that runs locally, we connect through secure remote access to a designated computer in your office. We walk your team through the setup or work directly with your IT provider.
A record of everything
Every action carries a time stamp, a date and our initials, so any appointment we booked or record we touched can be traced. Reports on call outcomes and appointments follow on a set schedule.
Questions and answers
Questions about working with your software.
The things that come up on nearly every onboarding call.
Do you know how to use our system?
Almost certainly. We have worked in CRMs and business systems for 16 years across 700+ businesses, from enterprise platforms down to specialty systems built for a single industry. During onboarding we go through your system with your team so we understand your specific setup, templates and scheduling rules rather than assuming they match the last business.
How do you access our system?
If your business software is cloud or web based, we work from credentials your business issues to us, with the permissions you choose. If your system runs locally, we connect through secure remote access to a designated computer in your office. We can walk your team through the setup or work directly with your IT provider.
Can we see what you did in our system?
Yes. Everything we do is stamped with a time, a date and our initials, so you can review any appointment we booked or record we updated. We also send reports covering call outcomes and appointments scheduled.
What if our system isn't on your list?
We work with all systems. The list on this page covers the platforms we see most often, not a limit. If yours isn't named, it usually means we haven't written it down yet rather than that we can't use it.
Do you replace our CRM or add software we have to install?
Neither. We work inside the system you already own. There is nothing to install, migrate or integrate, and your business keeps full control of access.
Is remote access to our system data privacy-compliant?
Yes. Every NR Admin coordinator is trained in data privacy and security, and access runs through secured tools with permissions limited to what the work requires.
Let's look at your system together.
Book a call and we will walk through your setup, your scheduling rules and what we would be doing inside it. See also outbound client calls and Data protection and privacy.
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost clients. Live Client Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your business is most exposed - the ring nobody answers, the follow-up that slips, the client who calls someone else instead.
24/7 Receptionists
Coverage around the clock, so the client calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling & Requests
Consultations, appointments, and service visits booked directly into your system, with incoming requests captured and routed to the right team.
Outbound & Follow-Ups
Reminder calls, lead follow-ups, service updates, and outreach to clients, or customers handled on your behalf.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our agents, trained in data privacy and security, handle your inbound and outbound calls, from scheduling and service requests to reminders and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your business.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Clients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Admin, Your team has been amazing in supporting us this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clients that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR in gross sales... That adds up to about $12,000 of additional monthly revenue, which we can project will add up to an additional $144,000 annually.”
99.96%
Calls Handled Correctly the First Time
Why Businesses Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every client is treated. It's the reason 700+ businesses have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachClient care coordinator answering a call
More than an answering service.
A true extension of your team.
Data Privacy & Security Trained
Every Client Care Coordinator receives comprehensive training in data privacy, secure information handling, and professional client communication, with ongoing monthly training to maintain our high standards of service.
Rigorous Training
Every Client Care Coordinator is trained on your business’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your clients' sensitive information is handled with the highest level of security - we treat your business's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things businesses ask us.
Want To Learn More?
We’ll find the right fit for your business.
Fill out the form and one of our team members will reach out right away to assist you.